ORACLE PREMIER SUPPORT SERVICES

PROFESSIONAL SERVICE, MAKING BIG VALUE FOR CUSTOMERS

BENEFIT

  • The system is supported online by Oracle’s global support system
  • Downloadable patches and security vulnerability patches
  • More support by but experienced experts of BNH

FEATURES

  • Customers are still provided with its full service standard
  • Be provided with onsite support services of BNH experts

Providing customers with Oracle Primier Support services to customers. In addition, customers will be provided with additional support services of BNH as follows:

  • Onsite support for 24/7 troubleshooting
  • Support patch when required.
  • System evaluation and consulting support.

UNIQUE CHARACTERISTICS WHEN USING ORACLE’S PRIMIER SUPPORT SERVICES THROUGH THE BNH

  • BNH is the partner of Oracle, ensuring to provide products and services in accordance with Oracle’s standards.
  • The system is supported by technicians who are fully trained at home and abroad with high professional qualifications, recognized by the company, enthusiastic and experienced in large projects at foreign and Vietnamese companies, have obtained the firm’s international certifications as follows:
    • Oracle Weblogic Server 12c Certified Implementation Specialist
    • Oracle Database 11g Administrator Certificated Professional
    • Oracle Database 12c Administrator Certificated Professional
    • Oracle Database 11g Security Certificated Specialist
    • Oracle Expert, Oracle Database 12c: RAC and Grid Infractructure Administrator
    • Oracle Expert, Oracle Database 12c Data Guard Administrator
    • Oracle Expert, Oracle Database 12c Maximum Availablity
    • Oracle Database 11g Perfomance Tuning Expert
    • Oracle Certified Expert, Oracle Database 12c: Performance Management and Tuning
  • The company is headquartered in Hanoi, providing a team of onsite technical experts within 1 hour from the time customers request to coordinate troubleshooting or support with system technical requirements.
  • BNH offers the following additional services:
    • Onsite support for 24/7 troubleshooting
    • Support patch when required.
    • System evaluation and consulting support.


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